Politique de remboursement

Refund & Cancellation Policy – Larileostore

Cancellations

Order Adjustment Window

You can modify or cancel your order within 2 hours of placing it. This timeframe allows us to process and ship orders efficiently.

How to Modify or Cancel Your Order

To request a modification or cancellation, please contact our customer support team as soon as possible at:
📧 info@larileostore.com

Please include:

  • Your order number

  • Your full name

  • The details of your request

This information helps us ensure quick and accurate processing.

Orders Already Shipped

If your order has already been shipped, it cannot be canceled. In this case, we kindly ask you to receive the package as normal and refer to our return and exchange policy for further assistance.


Refunds

Eligibility Requirements

To be eligible for a refund, the item must:

  • Be unused

  • Be in the same condition as received

  • Be in its original packaging with all accessories included

Defective or Damaged Items

We offer a 100% refund guarantee for any products that arrive defective or damaged during shipping.

Simply contact us, and we will provide:

  • A return address

  • The option of a replacement or full refund, depending on your preference

If You Are Unhappy With Your Order

If you are dissatisfied with your purchase for any reason, please contact our support team. We will do our best to assist you.

Return Shipping Costs

Customers are responsible for paying the return shipping costs, except in cases of defective or wrongly delivered items.


Refunds Will Not Be Issued If:

  • Your order does not arrive due to reasons under your control (e.g., incorrect or incomplete address).

You may submit refund requests within 14 days after the guaranteed delivery period (44 days) has expired.

To submit a request, please email:
📧 info@larileostore.com